quality of service
i don't think pldt thinks i think.
yes. pldt as in Philippine Long Distance TelCo.
i've been a pldt adsl (asynchronous digital subscriber line) user since april of 2002. i crank out P2,500 every month for their internet that's supposed to be this good. lately, it has been veeeeeeeeeeeery slooooooooooooooow. my download speed of 80 kilobytes per second dropped to 12 per second. it's still fast but not fast enough when you're spending 2500 per month.
pldt: the file has few people sharing the file for download.
me : the file has 1500 seeds and 4000 peers.
pldt: it's the internet's fault, pldt is fast. but pldt can serve only as fast as the net.
me : a friend using mydsl, downloading the same file with the same client does not experience this problem.
yes. pldt as in Philippine Long Distance TelCo.
i've been a pldt adsl (asynchronous digital subscriber line) user since april of 2002. i crank out P2,500 every month for their internet that's supposed to be this good. lately, it has been veeeeeeeeeeeery slooooooooooooooow. my download speed of 80 kilobytes per second dropped to 12 per second. it's still fast but not fast enough when you're spending 2500 per month.
possible dialog
pldt: the file has few people sharing the file for download.
me : the file has 1500 seeds and 4000 peers.
pldt: it's the internet's fault, pldt is fast. but pldt can serve only as fast as the net.
me : a friend using mydsl, downloading the same file with the same client does not experience this problem.
end possible dialog
i'd hate things to get dirty. but the funky customer support page's email form isn't working. i would like to inquire if ... they were actually capping the bandwidth of accounts. i guess they need it badly - after the "subscribe now and pay only P1,000 per month" promo? i bet they're swamped with new users and not enough bandwidth for everyone.
i could write a review and have it posted over the university newspaper. but that wouldn't be fair eh? that would slow down, if not halt, their customer growth in the blue pastures of ateneo. business is all about branding. if your brand sucks, unfortunately, the product will suck. if your brand is good, however sucky the product is, it will be good. a faded pair of jeans by diesel is worth thirty pairs of good jeans from the tailor next door.
so i'm going to give them two more weekends and see if it keeps happening. i think two weeks should be enough time for a company to upgrade their infrastructure to accomodate the influx of customers. in today's environment, a company cannot allow change to stop business, competition to overtake business and customers to be unhappy about your business.
i really hope the situation improves. i would rather see companies keep quiet rather than offer what they cannot. it becomes unfair for those who are fair. if pldt can't really offer that much bandwidth, then don't. but i guess it all boils down to money. people need to make money and this is one way to make good money. i don't want pldt to go down. nobody would want to bring pldt down. but i would like pldt's services to improve - a sentiment shared by many other paying and loyal customers.
in behalf of the others who are also experiencing the same internet connection problems, i will be drafting an article about this matter and will see which strings i can pull.
i'd hate things to get dirty. but the funky customer support page's email form isn't working. i would like to inquire if ... they were actually capping the bandwidth of accounts. i guess they need it badly - after the "subscribe now and pay only P1,000 per month" promo? i bet they're swamped with new users and not enough bandwidth for everyone.
i could write a review and have it posted over the university newspaper. but that wouldn't be fair eh? that would slow down, if not halt, their customer growth in the blue pastures of ateneo. business is all about branding. if your brand sucks, unfortunately, the product will suck. if your brand is good, however sucky the product is, it will be good. a faded pair of jeans by diesel is worth thirty pairs of good jeans from the tailor next door.
so i'm going to give them two more weekends and see if it keeps happening. i think two weeks should be enough time for a company to upgrade their infrastructure to accomodate the influx of customers. in today's environment, a company cannot allow change to stop business, competition to overtake business and customers to be unhappy about your business.
i really hope the situation improves. i would rather see companies keep quiet rather than offer what they cannot. it becomes unfair for those who are fair. if pldt can't really offer that much bandwidth, then don't. but i guess it all boils down to money. people need to make money and this is one way to make good money. i don't want pldt to go down. nobody would want to bring pldt down. but i would like pldt's services to improve - a sentiment shared by many other paying and loyal customers.
in behalf of the others who are also experiencing the same internet connection problems, i will be drafting an article about this matter and will see which strings i can pull.
posted by Pipboy at 12:19 PM
2 Comments:
have you read manila bulletin's tech news lately? An article there refers to the same company you're griping on. The author mentioned that customer value isn't one of Philippine's strengths when it comes to service. It's more of customer market share rather than customer value. The problem with this is that customers can't switch to other alternatives because the alternatives suck as well. So why bother?
The United States and UK boasts of customer value and they are very true. They respond to their customers' needs and even choose to give their customers (especially those who complain about service) bonuses and rebates. Wish we had that in this country. Apparently here it's just all "hakot" pero wala namang "palaman".
i agree. quantity over quality. in certain industries where there's a "monopoly", it's just hard to demand for quality service.
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